Return & Exchange
RETURN & EXCHANGE
The following return conditions for our products do not apply in the case of exercise of the right of withdrawal.
Returns or exchanges of products will only be accepted in the event of a factory defect, transport damage or delivery errors. In any case, no more than 15 days should have elapsed from the receipt of the product and the packaging and accessories should be included. It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.
Both in the case of return due to manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without rights, by of the CLIENT, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by HKK IMPORTS.
In any case, the return will always be subject to prior examination by HKK IMPORTS of the status of the product to be returned and verification that the requirements in these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 15 days and in the same terms that were used to make the payment.
HKK IMPORTS reserves the right to reject returns communicated or sent after the deadline or products that are not in the same conditions in which they were received.
Returns will be managed by sending an email to firstname.lastname@example.org with a description of the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. Once the request is received, we will process it in a timely manner.