Terms & Conditions

This agreement regulates the general conditions of purchase of the various products and services offered on this website by (hereinafter HKK IMPORTS) and address at CALLE RIO DE ORO, 3  28019  MADRID, SPAIN.

The CUSTOMER at the time that completes the registration process, and buys any of our products, accepts and expressly submits to the clauses specified below, as well as the conditions of access and use of our portal and its privacy policy, accessible through the link "Privacy Policy".

The CLIENT acknowledges having sufficient legal capacity to be contractually bound.

This contract is permanently accessible in the legal notices on our website.



In consideration for the product purchased, the CLIENT agrees to expressly pay HKK IMPORTS the amounts specified at the time of purchase in the price list established on the website www.peloremynatural.com for the chosen products.

The products offered on this website are subject to Value Added Tax (VAT). The prices detailed for each product do NOT include VAT.

The delivery of the articles will be understood to be located in the VAT application territory if the delivery address is located in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta, Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. 

In the case of shipments to European Union countries, Spanish VAT will be deducted and the VAT tax rate corresponding to the country of destination will be applied. If the client has a valid intra community tax identification, the VAT corresponding to the Spanish state will be applied following the current tax regulations. 

In the case of application of import and / or customs duties, these will be borne by the recipient. These costs may vary depending on the country of destination, so, in most cases, the costs cannot be estimated prior to delivery. 

Transportation costs are NOT included in the price of the products.

Shipping will be free on orders to the Iberian Peninsula for purchases over 200 euros + VAT (except the Canary Islands, Ceuta and Melilla, Azores and Madeira, which will cost 9 euros). Shipments to the European Community will cost 15 TO 25 EUROS for orders less than 400 euros. And the rest of the world to consult

Once the selection of products is completed and prior to confirming the order and before proceeding to pay, the final price of the purchase will appear on the screen, which will include VAT (Value Added Tax), management expenses. Packaging and shipping, if applicable, which will be reflected in the order form at the time of purchase and on the invoice.

Everything that is not specified in the description as included is not included.



All our products are individually detailed on the website. The procedure to carry out and manage the purchase is indicated on the website and only the following steps should be followed: 

a) Create an account as a new client, filling in a registration form with your personal and professional data and creating a personal account as a user. After completing this step, you will receive in the email you have indicated, the confirmation that the registration has been carried out correctly and you can begin the process of selecting products and buying once it is proven that it is a professional use. The user code and password are personal and correspond to the person who carried out the registration process, who is solely responsible for their custody. Through your account you can manage the information we have and modify or update your data. In case you are an already registered user, to start the purchase process it will be enough to enter the username and password that you generated at the time. 

b) Choose the product you want to buy and the quantity.

c) When selecting a product, it can be added to the Shopping Cart and you can choose to continue shopping or process the order. 

d) Next, the order will be verified where the selected items are listed one by one and the total price is calculated. In your case, you can enter the code of a discount coupon if there is a promotion in progress. 

e) Likewise, it will be necessary to indicate an address for the purposes of billing the purchase made and specify if the order is collected in the store or if it is delivered at home. It will be possible to specify a single address for billing and delivery or different addresses.  

f) Once the process has been processed, it will be necessary to previously mark a check box to read and accept the terms and conditions of sale and press the "Place Order" button. 

g) Next, the mechanisms provided will appear on the screen so that the payment can be made.

h) Then, you must confirm the order by pressing the "Place Order" button. 

i) Once the "Place Order" button has been pressed, an email will be sent with the purchase confirmation and instructions for the delivery of the product. 


The CUSTOMER is informed that the photographs and descriptions of the products on the website are an approximate image of the products offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products offered through this website are made for informational purposes only.



The products offered by HKK IMPORTS are available for distribution anywhere in the world

Orders will be processed once payment has been successfully received.

The products offered by HKK IMPORTS will always be subject to availability, which will be specifically indicated on our website for each product, therefore, if an item offered is not available, the customer will be duly informed of the lack of availability for the purchase. Under normal conditions, all the products that appear on our website are available for delivery within the indicated deadlines.

In the cases in which, once the order has been placed, the product contracted by the CLIENT is out of stock, he will be duly informed of this and will be offered an alternative product with similar characteristics of the same price and quality as the one purchased. If, even so, the CUSTOMER is not interested in accepting the proposed alternative, HKK IMPORTS will proceed to EXCHANGE the product   and will inform him of the procedures.

As a general rule, the maximum period for collecting the product in the store or for home delivery will be 24-48 hours from the moment of purchase and from the moment we have confirmed your payment. These delivery times are approximate and in no case binding for HKK IMPORTS.

Deliveries will be made on weekdays (Monday to Friday). It is recommended that the CUSTOMER communicate their time preferences for delivery when filling in the order details in the Comments section.

If you have opted for the delivery of the product purchased at home, it will be made by the carrier together with a delivery note at the address indicated in the order form that the customer must sign as a receipt document. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.  

If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly, and the steps to follow will be indicated in detail. In the event that the impossibility of delivery is caused by a wrong address having been entered, the cost of re-dispatching the order will be borne by the CUSTOMER. HKK IMPORTS is not responsible for delays in deliveries of purchased parts due to causes attributable to the carrier.

In order for you to be informed of the management of your purchase at all times, you will receive by email a notification of the confirmation of your order and payment.



The following form of payment is accepted: 

- Bank transfer: making a deposit of the total amount of the purchase in the current account that is indicated. 

Once the payment is made, you will receive a confirmation email.

Payments are prior to the delivery of the product, so HKK IMPORTS will not provide the requested product until the moment it has received the payment for it. HKK IMPORTS reserves the right to temporarily or definitively cancel the services provided, in the event of any incident regarding their collection.



When making the corresponding payment, if the CUSTOMER so wishes, they will receive the Invoice of their purchase in PDF format in the email that they have indicated for this purpose at the time of processing the order, the original of the same will be delivered together with the product purchased at the time of delivery.

The CLIENT is responsible for confirming the receipt of notifications and for informing us of any changes to their data, leaving HKK IMPORTS exempt from any liability arising from this circumstance.



All our products are subject to quality controls and are guaranteed against manufacturing defects for a period of 2 years from the date of purchase. The guarantee covers any manufacturing, design or material defect, although it will be necessary for the lack of conformity to be revealed within a period of 2 months from when it became known. 

The warranty covers only defective products. It does not cover blows, improper use, or others that are not attributable to a supplier defect or a defect in the product. During the warranty period, the CLIENT may return the product and we will proceed to its repair or replacement. The transport costs generated by returns under warranty will NOT be paid by the CLIENT. 

The guarantee document is the purchase invoice. 



The following return conditions for our products do not apply in the case of exercise of the right of withdrawal.

Returns or exchanges of products will only be accepted in the event of a factory defect, transport damage or delivery errors. In any case, no more than 15 days should have elapsed from the receipt of the product and the packaging and accessories should be included. It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.

Both in the case of return due to manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without rights, by of the CLIENT, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by HKK IMPORTS

In any case, the return will always be subject to prior examination by HKK IMPORTS of the status of the product to be returned and verification that the requirements in these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 15 days and in the same terms that were used to make the payment.

HKK IMPORTS reserves the right to reject returns communicated or sent after the deadline or products that are not in the same conditions in which they were received.

Returns will be managed by sending an email to mail@peloremynatural.com with a description of the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. Once the request is received, we will process it in a timely manner.



This contract will be concluded with the payment of the product and the sending to the CLIENT of a confirmation email with a description of the purchase made.

HKK IMPORTS reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and involving a benefit for the CLIENT.



HKK IMPORTS undertakes to provide the CLIENT with the products that have been contracted applying the utmost diligence in providing the service, as well as taking care of the maintenance of the facilities necessary for the operation of the network, having for this a technical and computer equipment adequate, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.

The CLIENT agrees to use the services that are made available to him in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as paying for the selected product in the time and manner established in these conditions of sale and its reception in the place indicated for delivery. 

HKK IMPORTS does not guarantee that the availability of the service object of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Thus, the CLIENT agrees to bear these circumstances within reasonable limits, for which he expressly waives to claim from HKK IMPORTS any contractual or extra-contractual liability for possible failures, errors and use of the contracted service.



All notifications between the parties will preferably be made via email. The CUSTOMER is responsible for confirming the receipt of notifications and for informing HKK IMPORTS of any modification to their data, which is exonerated from any liability arising from this circumstance. In case of modification, the CLIENT must inform HKK IMPORTS in the e-mail or telephone number indicated on our website.

In compliance with article 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial shipments and information regarding our website and the products offered on it will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option of rejecting our commercial communications by sending an email to the address mail@peloremynatural.com indicating the word LOW in the subject.



The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he has understood all the information regarding the products and services, including, where appropriate, the delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms which are sufficient for the exclusion of the error in the consent of this contract, and therefore, you accept them integrally and expressly.

The CLIENT is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the "Buy" button indicated on our website and that it will be completed with the payment of the service.



This contract is of a commercial nature, and will be governed and interpreted in accordance with Spanish law.

In the event that any type of discrepancy or difference occurs between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that will be competent in each case. .

Likewise, we provide our clients with the following access link to the official online dispute resolution platform of the European Commission.   




The hiring process requires you to fill out personal data forms in order to process and manage orders and, if you authorize it, to send you commercial information about our products and services. The provision of such personal data requires the prior approval of our Privacy Policy.


ATTENTION: These General Purchase Conditions have been updated on 15/04/2022. At any time we can proceed to its modification, as well as vary the list of prices and products offered. Please check the issue date each time you connect to our website and thus you will be sure that there has been no change that affects you.